Our a client are a specialist financial exchange company. They help clients move their money at the best rate, using years of experience, our bespoke technology and dedication to customer service.

You'll be operating within a designated payments team consisting of 5 people processing high volume transactions, FX settlements, reconciliations and cash allocations for our international payments business.

Duties/Responsibilities of Payments Officer

• Allocation of incoming and outbound payments accurately and within SLA's across a range of providers
• Processing FX, settlements and performing reconciliations
• Act as a key internal point of contact for all payment-related queries
• Ability to communicate effectively (both oral and written),
• Contributing to identifying and implementing operational efficiencies
• Ensure all processes adhere to legal/regulatory requirements, internal policies and guidelines
• Escalating outstanding payments within SWIFT, BACS, CHAPS to resolve transaction queries
• Escalate payment issues where necessary to the point of resolution
• Support the identification and management of service-affecting incidents

Qualification & Experience

• Knowledge and experience of payment platforms within a high volume, high-value environment
• Knowledge of handling payment exceptions and manual payments
• Knowledge of regulatory framework and AML procedures
• A positive "can do" attitude and a positive attitude to change
• Good understanding of Microsoft Excel
• Proficient at establishing credibility quickly and building relationships with a range of stakeholders
• Possess excellent analytical skills, with the ability to think independently and draw conclusions
• Learning mindset and willingness to develop key skills and competencies
• Ability to work well under pressure, maintaining high accuracy, in a fast-paced environment
• 1-2 years of proven experience in a Payments or Back Office role for a financial services business, consumer lending business or retail bank